Active Tennis Coaching Terms of Service:
Collection of information:
In order to use the ActiveTennisCoaching.com.au website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Active Tennis Coaching is collected via correspondence from you. This may be via telephone, email or directly through our website.
Use of collected information:
Any details collected from Active Tennis Coaching customers are required in order to provide you with our services and/or products, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of collected information:
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) that information is encrypted. We never permanently store complete credit card details. If you have any questions about security on our website, email info@ActiveTennisCoaching.com.au.
Access to collected information:
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate your details by logging into our website or by emailing info@ActiveTennisCoaching.com.au.
If you purchase a service or product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Active Tennis Coaching uses personally identifiable information for essential communications, such as emails, account information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing list by emailing info@ActiveTennisCoaching.com.au.
Active Tennis Coaching does not share any information with third parties, except Tennis Australia, for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on us.
Changes to Terms of Service:
If we decide to change our Terms of Service, we will post those changes at www.ActiveTennisCoaching.com.au/terms-of-service. We reserve the right to modify these Terms of Service at any time.
Active Tennis Coaching uses Stripe and Square for its online credit card transactions. Stripe and Square process online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe and Square are secured payments.
Active Tennis Coaching offers tennis coaching services to interested parties. Delivery of these services is offered at the times and dates specified when signing up to various classes, and Active Tennis Coaching undertakes to deliver these services to the best of their ability. Any questions about our delivery policy should be directed to info@ActiveTennisCoaching.com.au.
Wet weather policy:
If a group lesson needs to cancelled due to wet weather, players are able to attend a make-up lesson during the Term the lesson was cancelled in if there is availability in other classes. If a player is not able to attend a make-up lesson then that player is entitled to a refund if such is requested. If a session needs to be cancelled you will receive an email advising of such, credits may also be used to book future lessons.
Our payment policy:
Active Tennis Coaching requires payment in advance for all classes. Payments may be made with Stripe, Square, EFT or cash prior to attending classes, or debit card/credit card/cash payments may be brought to the first lesson. If full payment has not been received, students will not be permitted to participate. All prices are in Australian Dollars. Debit card or credit card payments made in person rather than online incur a 2% surcharge.
By booking our tennis lesson services, you release Active Tennis Coaching and its partners and affiliated officers, directors, agents, employees and contractors from and waive all claims, damages and liabilities whatsoever for the property damage loss, personal injury or death arising from or in connection with your or your childs participation in our tennis services.
Our tennis services include walking your child directly to and from Ainslie After School Care to the Braddon or Ainslie Tennis Club on days when your child is attending Ainslie After School Care and booked in for our tennis services. Your agreeance to our Terms of Service authorises Active Tennis Coaching to walk your child directly to and from Ainslie After School Care to the Braddon or Ainslie Tennis Club on days when your child is attending Ainslie After School Care and booked in for our tennis services.
Refund and returns policy:
If for any reason you are not satisfied with the services you have purchased please email firstname.lastname@example.org within 7 days so that we can resolve any problems. Active Tennis Coaching will not supply refunds for non-attendance. To cancel a private lesson this must be done at least 8 hours before the lesson is scheduled to start by contacting info@ActiveTennisCoaching.com.au or 0431 040 448 otherwise the lesson fee will be charged.